FAQ's

General FAQs

What is UKE Universe?

UKE Universe is an online music store specializing in ukuleles, guitars, mandolins, violins, and other musical instruments, along with high-quality accessories such as cases, cables, tuners, and pedals.

Where is UKE Universe based?

UKE Universe is based in England, United Kingdom, and serves customers across the UK and selected international destinations.

What types of products do you sell?

We offer a wide range of musical instruments and accessories, including:

  • Ukuleles (all sizes and brands)
  • Guitars (acoustic, classical, electric, and electro-acoustic)
  • Mandolins, violins, saxophones, trumpets, and more

Accessories like tuners, cables, power supplies, and cases

Ordering & Payment FAQs

How do I place an order?

Simply browse our website, add your chosen items to the cart, and proceed to checkout. Follow the prompts to enter your shipping details and complete the payment.

What payment methods do you accept?

We accept Visa, MasterCard, American Express, PayPal, Klarna, and other secure payment methods.

Can I pay in installments?

Yes, we offer Klarna payment options, allowing you to spread the cost of your purchase over time.

Can I modify or cancel my order after placing it?

If you need to modify or cancel your order, please contact us immediately at admin@ukeuniverse.co.uk. Once an order has been processed, we may not be able to make changes.

Shipping & Delivery FAQs

Where do you ship?

We ship across the United Kingdom and selected international destinations. If you're unsure whether we deliver to your country, email us at admin@ukeuniverse.co.uk before ordering.

How long does delivery take?

  • UK Orders: Standard delivery takes 5-7 business days.

International Orders: Delivery times vary but may take longer due to customs clearance.

How much does shipping cost?

  • UK shipping costs vary based on weight and location (calculated at checkout).

International shipping has a flat fee of £50 (plus any import duties/taxes, which the customer is responsible for).

Do you provide tracking for shipments?

Yes! You will receive a tracking number once your order has been shipped.

What if my order is delayed or lost?

If your order is delayed or hasn’t arrived within the estimated time, please contact us at admin@ukeuniverse.co.uk, and we’ll work with our shipping partners to resolve the issue.

Returns, Refunds & Exchanges FAQs

 What is your return policy?

We offer a 14-day no-quibble money-back guarantee. Items must be unused, in their original packaging, and in resellable condition

 How do I return an item?

Contact us at admin@ukeuniverse.co.uk for return instructions. Customers are responsible for return shipping costs unless the item is faulty.

How long does it take to process a refund?

Refunds are processed within 7 working days after receiving the returned item. If your refund hasn’t been received, check with your bank before contacting us.

Do you offer exchanges?

Yes! We offer a 20-day exchange policy for items of the same value. The product must be unused and in its original packaging.

Are there any items that cannot be returned?

Yes. Microphones cannot be returned due to hygiene reasons.

Product & Stock FAQs

What ukulele sizes do you offer?

We stock all ukulele sizes, including:

  • Sopranino (smallest, travel-friendly)
  • Soprano (traditional ukulele sound)
  • Concert (warmer tone, great for beginners)
  • Tenor (fuller sound, ideal for fingerpicking)
  • Baritone (deepest tone, guitar-like tuning)

Which brands of ukuleles do you sell?

We stock popular brands like Kala, Cordoba, Lanikai, Ohana, Snail, Enya, Baton Rouge, Kiwaya, and many more.

Do you sell beginner ukuleles?

Yes! We have beginner-friendly ukuleles, including starter kits with tuners, gig bags, and chord guides

What type of guitars do you offer?

We sell acoustic, classical, electric, electro-acoustic, and resonator guitars from brands like Cordoba, Lava, Danelectro, Vintage, and more.

Do you sell ukuleles for kids?

Yes! We have a dedicated range of kid-friendly ukuleles, designed for small hands with soft nylon strings for easy playing.

Warranty & Support FAQs

Do your instruments come with a warranty?

Yes! Most instruments come with a manufacturer’s warranty, covering defects in materials and workmanship.

Do you offer instrument setup and tuning?

Yes! All instruments are quality-checked and tuned before shipping to ensure they arrive in perfect condition.

How do I contact customer support?

You can reach us via:

📧 Email: admin@ukeuniverse.co.uk

📞 Phone: +44 7709 194169

Technical & Accessories FAQs

Do you sell accessories like tuners and straps?

Yes! We stock a full range of accessories, including tuners, straps, capos, cables, plectrums, and stands.

Do you offer wireless transmitters for electric instruments?

Yes, we offer wireless systems for guitars, ukuleles, and microphones, ensuring a cable-free performance experience.

What type of power supplies do you offer?

We sell power adapters and pedalboard power supplies for consistent and reliable energy for your gear

Legal & Security FAQs

Is my payment information secure?

Yes! We use secure encryption for all transactions, and our store is hosted on Shopify, ensuring top-tier data protection.

Where can I read your full policies?

You can find all our policies here: