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Shipping Policy
Shipping Policy for Uke Universe
Last Updated - updated - 10th August 2024
At Uke Universe, we aim to provide you with a seamless and efficient shipping experience for your ukulele purchases. Here's what you need to know about our shipping policy:
Processing Time
Orders are typically processed within 1-2 business days after payment confirmation. During peak seasons or promotions, processing times may vary, but we always strive to get your order out to you as quickly as possible.
Shipping Methods
We offer a variety of shipping methods to suit your needs, including standard, expedited, and express options. The available shipping methods will be displayed at checkout, along with estimated delivery times.
Shipping Costs
Shipping costs are calculated based on the weight of your order, the selected shipping method, and your delivery address. You can view the shipping costs at checkout before completing your purchase.
Shipping Destinations
We currently offer shipping to addresses within the United Kingdom and select international destinations. If you're unsure whether we ship to your location, please contact us at admin@ukeuniverse.co.uk before placing your order.
Tracking Information
Once your order has been shipped, you will receive a shipping confirmation email containing tracking information. This allows you to monitor the progress of your delivery and estimate its arrival time.
Delivery Times
Delivery times vary depending on your selected shipping method and your location. Standard delivery within the UK typically takes 2-5 business days, while international delivery may take longer. Please note that delivery times are estimates and may be subject to delays beyond our control, such as customs processing or adverse weather conditions.
Delivery Issues
If you encounter any issues with your delivery, such as delays or damage during transit, please contact us immediately at admin@ukeuniverse.co.uk. We will work with our shipping partners to resolve the issue and ensure you receive your order as quickly and smoothly as possible.
Local Pickup
For customers located in our area, we also offer the option for local pickup. Simply select this option at checkout, and we'll notify you when your order is ready for pickup at our store location.
At Uke Universe, we're committed to providing you with exceptional service every step of the way. If you have any questions or concerns about our shipping policy, don't hesitate to get in touch. Thank you for choosing Uke Universe for all your ukulele needs!
We set up, quality check, carefully package and ship globally using experienced couriers for every instrument we send out. Due to current supply chain issues, please allow up to 48 hours for your shipment to arrive.
For international orders, we have a flat fee of £80 for all orders. For all international orders, the customer is responsible for paying any fees/taxes due on receiving their package.
Tracking is provided for all orders.
For all international orders, the customer is responsible for paying any fees/taxes due on receiving their package.
Phone number: +447709194169
Email: admin@ukeuniverse.co.uk
Unit Address: Distro UK C/O Uke Universe
11 Dukes Close
Leicester
LE4 8EY