Where do you ship?

We ship across the United Kingdom and selected international destinations. If you're unsure whether we deliver to your country, email us at admin@ukeuniverse.co.uk before ordering.

How long does delivery take?

• UK Orders: Standard delivery takes up to 72 hours.
• International Orders: Delivery times vary but may take longer due to customs clearance.

What is your return policy?

We offer a 14-day no-quibble money-back guarantee. Items must be undamaged, in
their original packaging.

How do I return an item?

Contact us at admin@ukeuniverse.co.uk for return instructions. Customers are responsible for return shipping and handling costs upto £30 (depends on package size) unless the item is faulty.

How long does it take to process a refund?

Refunds are processed within 7 working days after receiving the returned item. If your refund hasn’t been received, check with your bank before contacting us.

How do I place an order?

Simply browse our website, add your chosen items to the cart, and proceed to checkout. Follow the prompts to enter your shipping details and complete the payment.

What payment methods do you accept?

We accept Visa, MasterCard, American Express, PayPal, Klarna, Clearpay and other secure payment methods.

Can I pay in installments?

Yes, we offer Klarna payment options, allowing you to spread the cost of your purchase over time.

Can I modify or cancel my order after placing it?

If you need to modify or cancel your order, please contact us immediately at admin@ukeuniverse.co.uk. Once an order has been processed, we may not be able to make changes.